Fulfillment Policy
Fulfillment Policy
Fulfillment Policy
Fulfillment Policy
Fulfillment Policy
Effective Date: June 17, 2025
Effective Date: June 17, 2025
Effective Date: June 17, 2025
This Fulfillment Policy outlines the procedures and definitions related to the delivery and completion of digital marketing services provided by Coozmoo Digital Solutions Inc., including its affiliates and subsidiaries wherever located (collectively referred to herein as "Coozmoo," "we," "us," or "our"). As a provider of service-based electronic deliverables, we aim to ensure clarity, prevent misunderstandings, and establish a clear framework for our service fulfillment processes.
This Fulfillment Policy outlines the procedures and definitions related to the delivery and completion of digital marketing services provided by Coozmoo Digital Solutions Inc., including its affiliates and subsidiaries wherever located (collectively referred to herein as "Coozmoo," "we," "us," or "our"). As a provider of service-based electronic deliverables, we aim to ensure clarity, prevent misunderstandings, and establish a clear framework for our service fulfillment processes.
This Fulfillment Policy outlines the procedures and definitions related to the delivery and completion of digital marketing services provided by Coozmoo Digital Solutions Inc., including its affiliates and subsidiaries wherever located (collectively referred to herein as "Coozmoo," "we," "us," or "our"). As a provider of service-based electronic deliverables, we aim to ensure clarity, prevent misunderstandings, and establish a clear framework for our service fulfillment processes.
By engaging Coozmoo for services, clients ("you," "your") agree to this Fulfillment Policy in conjunction with our Global Privacy Policy, Cookie Policy, and any specific Service Agreements or Contracts ("Service Agreement") entered into.
By engaging Coozmoo for services, clients ("you," "your") agree to this Fulfillment Policy in conjunction with our Global Privacy Policy, Cookie Policy, and any specific Service Agreements or Contracts ("Service Agreement") entered into.
By engaging Coozmoo for services, clients ("you," "your") agree to this Fulfillment Policy in conjunction with our Global Privacy Policy, Cookie Policy, and any specific Service Agreements or Contracts ("Service Agreement") entered into.
1. Scope and Purpose
1. Scope and Purpose
1. Scope and Purpose
This policy applies to all digital marketing services rendered by Coozmoo, encompassing but not limited to Search Engine Optimization (SEO), Pay-Per-Click (PPC), Search Engine Marketing (SEM), Social Media Marketing (SMM), Online Reputation Management, Web Design, E-commerce Solutions, Web Development, and related online services.
This policy applies to all digital marketing services rendered by Coozmoo, encompassing but not limited to Search Engine Optimization (SEO), Pay-Per-Click (PPC), Search Engine Marketing (SEM), Social Media Marketing (SMM), Online Reputation Management, Web Design, E-commerce Solutions, Web Development, and related online services.
This policy applies to all digital marketing services rendered by Coozmoo, encompassing but not limited to Search Engine Optimization (SEO), Pay-Per-Click (PPC), Search Engine Marketing (SEM), Social Media Marketing (SMM), Online Reputation Management, Web Design, E-commerce Solutions, Web Development, and related online services.
The primary purpose of this policy is to:
The primary purpose of this policy is to:
The primary purpose of this policy is to:
Clearly define what constitutes "fulfillment" and "delivery" for our intangible, service-based offerings.
Establish Coozmoo's commitment to delivering services as agreed upon.
Outline client responsibilities essential for successful service delivery.
Provide a transparent framework for managing expectations regarding service completion, payment, refunds, and chargebacks.
Protect Coozmoo Digital Solutions Inc. from fraudulent claims and unwarranted disputes.
Clearly define what constitutes "fulfillment" and "delivery" for our intangible, service-based offerings.
Establish Coozmoo's commitment to delivering services as agreed upon.
Outline client responsibilities essential for successful service delivery.
Provide a transparent framework for managing expectations regarding service completion, payment, refunds, and chargebacks.
Protect Coozmoo Digital Solutions Inc. from fraudulent claims and unwarranted disputes.
Clearly define what constitutes "fulfillment" and "delivery" for our intangible, service-based offerings.
Establish Coozmoo's commitment to delivering services as agreed upon.
Outline client responsibilities essential for successful service delivery.
Provide a transparent framework for managing expectations regarding service completion, payment, refunds, and chargebacks.
Protect Coozmoo Digital Solutions Inc. from fraudulent claims and unwarranted disputes.
2. Definition of Service Fulfillment and Electronic Delivery
2. Definition of Service Fulfillment and Electronic Delivery
2. Definition of Service Fulfillment and Electronic Delivery
For Coozmoo's digital marketing services, "fulfillment" and "delivery" refer to the completion of agreed-upon service activities and the provision of corresponding electronic deliverables, access, or reports as specified in your Service Agreement or project scope. Given the intangible nature of our services, physical delivery is not applicable.
For Coozmoo's digital marketing services, "fulfillment" and "delivery" refer to the completion of agreed-upon service activities and the provision of corresponding electronic deliverables, access, or reports as specified in your Service Agreement or project scope. Given the intangible nature of our services, physical delivery is not applicable.
For Coozmoo's digital marketing services, "fulfillment" and "delivery" refer to the completion of agreed-upon service activities and the provision of corresponding electronic deliverables, access, or reports as specified in your Service Agreement or project scope. Given the intangible nature of our services, physical delivery is not applicable.
Fulfillment and electronic delivery methods may include, but are not limited to:
Fulfillment and electronic delivery methods may include, but are not limited to:
Fulfillment and electronic delivery methods may include, but are not limited to:
Provision of Access: Granting you access to dashboards, project management platforms, analytics tools, advertising accounts, or content management systems.
Electronic Transmission of Deliverables: Sending completed documents, reports, audits, strategies, content (e.g., written articles, ad copy), design files, or code via email, secure file transfer, or shared cloud storage.
Implementation/Deployment: Successful deployment of digital assets (e.g., website launch, ad campaign activation, SEO changes implemented on your site), typically evidenced by live functionality or confirmation reports.
Reporting: Delivery of performance reports, analytics summaries, or progress updates, typically via email or access to online reporting tools.
Communication & Consultation: Engagement in scheduled calls, meetings, or ongoing correspondence (email, chat) related to project progress, strategy, and execution.
Milestone Completion: Completion of defined project phases or milestones as outlined in a Service Agreement.
Provision of Access: Granting you access to dashboards, project management platforms, analytics tools, advertising accounts, or content management systems.
Electronic Transmission of Deliverables: Sending completed documents, reports, audits, strategies, content (e.g., written articles, ad copy), design files, or code via email, secure file transfer, or shared cloud storage.
Implementation/Deployment: Successful deployment of digital assets (e.g., website launch, ad campaign activation, SEO changes implemented on your site), typically evidenced by live functionality or confirmation reports.
Reporting: Delivery of performance reports, analytics summaries, or progress updates, typically via email or access to online reporting tools.
Communication & Consultation: Engagement in scheduled calls, meetings, or ongoing correspondence (email, chat) related to project progress, strategy, and execution.
Milestone Completion: Completion of defined project phases or milestones as outlined in a Service Agreement.
Provision of Access: Granting you access to dashboards, project management platforms, analytics tools, advertising accounts, or content management systems.
Electronic Transmission of Deliverables: Sending completed documents, reports, audits, strategies, content (e.g., written articles, ad copy), design files, or code via email, secure file transfer, or shared cloud storage.
Implementation/Deployment: Successful deployment of digital assets (e.g., website launch, ad campaign activation, SEO changes implemented on your site), typically evidenced by live functionality or confirmation reports.
Reporting: Delivery of performance reports, analytics summaries, or progress updates, typically via email or access to online reporting tools.
Communication & Consultation: Engagement in scheduled calls, meetings, or ongoing correspondence (email, chat) related to project progress, strategy, and execution.
Milestone Completion: Completion of defined project phases or milestones as outlined in a Service Agreement.
3. Confirmation of Fulfillment and Proof of Delivery
3. Confirmation of Fulfillment and Proof of Delivery
3. Confirmation of Fulfillment and Proof of Delivery
Coozmoo considers a service or deliverable fulfilled and delivered upon the occurrence of any of the following, as applicable to the specific service:
Coozmoo considers a service or deliverable fulfilled and delivered upon the occurrence of any of the following, as applicable to the specific service:
Coozmoo considers a service or deliverable fulfilled and delivered upon the occurrence of any of the following, as applicable to the specific service:
Email Transmission Records: Timestamped records of emails sent to the client containing deliverables, reports, access credentials, or project updates.
System Logs & Records: Logs confirming access granted to client dashboards, activation of campaigns, deployment of web assets, or completion of automated tasks within our systems or third-party platforms.
Platform Notifications: Automated notifications or confirmations from third-party platforms (e.g., Google Ads, Facebook Business Manager) indicating campaign launch or changes.
Client Acknowledgment: Written (email, platform message) or verbal (documented call summary) acknowledgment from the client confirming receipt of deliverables, access, or completion of a service phase.
Proof of Usage: Client's active use or interaction with delivered services, access, or platforms provided by Coozmoo.
Milestone Approval: Written approval by the client of a specific project milestone or deliverable, as per the Service Agreement.
Email Transmission Records: Timestamped records of emails sent to the client containing deliverables, reports, access credentials, or project updates.
System Logs & Records: Logs confirming access granted to client dashboards, activation of campaigns, deployment of web assets, or completion of automated tasks within our systems or third-party platforms.
Platform Notifications: Automated notifications or confirmations from third-party platforms (e.g., Google Ads, Facebook Business Manager) indicating campaign launch or changes.
Client Acknowledgment: Written (email, platform message) or verbal (documented call summary) acknowledgment from the client confirming receipt of deliverables, access, or completion of a service phase.
Proof of Usage: Client's active use or interaction with delivered services, access, or platforms provided by Coozmoo.
Milestone Approval: Written approval by the client of a specific project milestone or deliverable, as per the Service Agreement.
Email Transmission Records: Timestamped records of emails sent to the client containing deliverables, reports, access credentials, or project updates.
System Logs & Records: Logs confirming access granted to client dashboards, activation of campaigns, deployment of web assets, or completion of automated tasks within our systems or third-party platforms.
Platform Notifications: Automated notifications or confirmations from third-party platforms (e.g., Google Ads, Facebook Business Manager) indicating campaign launch or changes.
Client Acknowledgment: Written (email, platform message) or verbal (documented call summary) acknowledgment from the client confirming receipt of deliverables, access, or completion of a service phase.
Proof of Usage: Client's active use or interaction with delivered services, access, or platforms provided by Coozmoo.
Milestone Approval: Written approval by the client of a specific project milestone or deliverable, as per the Service Agreement.
It is your responsibility to monitor your communication channels (including spam folders) and provided access points for Coozmoo's fulfillment notifications and deliverables.
It is your responsibility to monitor your communication channels (including spam folders) and provided access points for Coozmoo's fulfillment notifications and deliverables.
It is your responsibility to monitor your communication channels (including spam folders) and provided access points for Coozmoo's fulfillment notifications and deliverables.
4. Client Responsibilities for Successful Fulfillment
4. Client Responsibilities for Successful Fulfillment
4. Client Responsibilities for Successful Fulfillment
Successful service fulfillment often requires active participation and timely action from the client. Your responsibilities include:
Successful service fulfillment often requires active participation and timely action from the client. Your responsibilities include:
Successful service fulfillment often requires active participation and timely action from the client. Your responsibilities include:
Timely Provision of Information & Access: Providing all necessary information, content, access credentials (e.g., website logins, analytics access, ad account access), and approvals required by Coozmoo to commence and complete services as per agreed timelines. Delays caused by lack of client input may affect project timelines and are not grounds for refund or dispute.
Prompt Review and Feedback: Reviewing deliverables, reports, and project updates promptly and providing feedback or approvals within agreed-upon timeframes.
Communication: Maintaining open and timely communication with Coozmoo's project teams.
Technical Compatibility: Ensuring your systems and software are compatible with the electronic deliverables or platforms provided
Timely Provision of Information & Access: Providing all necessary information, content, access credentials (e.g., website logins, analytics access, ad account access), and approvals required by Coozmoo to commence and complete services as per agreed timelines. Delays caused by lack of client input may affect project timelines and are not grounds for refund or dispute.
Prompt Review and Feedback: Reviewing deliverables, reports, and project updates promptly and providing feedback or approvals within agreed-upon timeframes.
Communication: Maintaining open and timely communication with Coozmoo's project teams.
Technical Compatibility: Ensuring your systems and software are compatible with the electronic deliverables or platforms provided
Timely Provision of Information & Access: Providing all necessary information, content, access credentials (e.g., website logins, analytics access, ad account access), and approvals required by Coozmoo to commence and complete services as per agreed timelines. Delays caused by lack of client input may affect project timelines and are not grounds for refund or dispute.
Prompt Review and Feedback: Reviewing deliverables, reports, and project updates promptly and providing feedback or approvals within agreed-upon timeframes.
Communication: Maintaining open and timely communication with Coozmoo's project teams.
Technical Compatibility: Ensuring your systems and software are compatible with the electronic deliverables or platforms provided
Failure to meet these responsibilities may result in delays, impact service performance, or lead to project suspension, none of which will constitute a basis for a refund or chargeback.
Failure to meet these responsibilities may result in delays, impact service performance, or lead to project suspension, none of which will constitute a basis for a refund or chargeback.
Failure to meet these responsibilities may result in delays, impact service performance, or lead to project suspension, none of which will constitute a basis for a refund or chargeback.
5. Payment, Refunds, and Chargebacks
5. Payment, Refunds, and Chargebacks
5. Payment, Refunds, and Chargebacks
5.1. Payment Obligations: Payment for services is due as per the terms outlined in your Service Agreement, invoice, or as agreed upon prior to service commencement. Fulfillment and delivery of services do not negate your payment obligations.
5.1. Payment Obligations: Payment for services is due as per the terms outlined in your Service Agreement, invoice, or as agreed upon prior to service commencement. Fulfillment and delivery of services do not negate your payment obligations.
5.1. Payment Obligations: Payment for services is due as per the terms outlined in your Service Agreement, invoice, or as agreed upon prior to service commencement. Fulfillment and delivery of services do not negate your payment obligations.
5.2. Refund Policy: Due to the intangible nature of our services and the immediate allocation of resources, expertise, and time upon engagement, Coozmoo Digital Solutions Inc. maintains a strict no-refund policy for services that have been initiated, partially fulfilled, or fully fulfilled. This includes, but is not limited to:
5.2. Refund Policy: Due to the intangible nature of our services and the immediate allocation of resources, expertise, and time upon engagement, Coozmoo Digital Solutions Inc. maintains a strict no-refund policy for services that have been initiated, partially fulfilled, or fully fulfilled. This includes, but is not limited to:
5.2. Refund Policy: Due to the intangible nature of our services and the immediate allocation of resources, expertise, and time upon engagement, Coozmoo Digital Solutions Inc. maintains a strict no-refund policy for services that have been initiated, partially fulfilled, or fully fulfilled. This includes, but is not limited to:
Services for which setup fees have been paid and work has commenced.
Completed reports, audits, strategies, or creative deliverables.
Activated and ongoing digital advertising campaigns (ad spend is non-refundable).
Hours of consultation or service time already rendered.
Website design or development work that has begun or been presented.
Services for which setup fees have been paid and work has commenced.
Completed reports, audits, strategies, or creative deliverables.
Activated and ongoing digital advertising campaigns (ad spend is non-refundable).
Hours of consultation or service time already rendered.
Website design or development work that has begun or been presented.
Services for which setup fees have been paid and work has commenced.
Completed reports, audits, strategies, or creative deliverables.
Activated and ongoing digital advertising campaigns (ad spend is non-refundable).
Hours of consultation or service time already rendered.
Website design or development work that has begun or been presented.
Refunds will only be considered in the extremely limited circumstance where Coozmoo is demonstrably unable to initiate the agreed-upon service through no fault of the client, and no work has been performed whatsoever. Any such refund consideration will be at the sole discretion of Coozmoo Digital Solutions Inc. and may be subject to administrative fees.
Refunds will only be considered in the extremely limited circumstance where Coozmoo is demonstrably unable to initiate the agreed-upon service through no fault of the client, and no work has been performed whatsoever. Any such refund consideration will be at the sole discretion of Coozmoo Digital Solutions Inc. and may be subject to administrative fees.
Refunds will only be considered in the extremely limited circumstance where Coozmoo is demonstrably unable to initiate the agreed-upon service through no fault of the client, and no work has been performed whatsoever. Any such refund consideration will be at the sole discretion of Coozmoo Digital Solutions Inc. and may be subject to administrative fees.
5.3. Chargeback Prevention & Dispute Resolution: Coozmoo takes all necessary steps to fulfill services as per agreements. In the event of a dispute or concern regarding service fulfillment, we strongly encourage you to first contact us directly at legal@coozmoo.com. We are committed to resolving issues amicably and efficiently.
5.3. Chargeback Prevention & Dispute Resolution: Coozmoo takes all necessary steps to fulfill services as per agreements. In the event of a dispute or concern regarding service fulfillment, we strongly encourage you to first contact us directly at legal@coozmoo.com. We are committed to resolving issues amicably and efficiently.
5.3. Chargeback Prevention & Dispute Resolution: Coozmoo takes all necessary steps to fulfill services as per agreements. In the event of a dispute or concern regarding service fulfillment, we strongly encourage you to first contact us directly at legal@coozmoo.com. We are committed to resolving issues amicably and efficiently.
Any attempt to initiate a chargeback for services that have been fulfilled, delivered, or commenced as per the terms of this policy or a Service Agreement will be vigorously disputed. Coozmoo will provide all relevant evidence of service fulfillment, communication logs, time tracking, and client interaction to our payment processor and financial institution to counter such claims. You may be liable for any costs incurred by Coozmoo in disputing such unauthorized chargebacks.
Any attempt to initiate a chargeback for services that have been fulfilled, delivered, or commenced as per the terms of this policy or a Service Agreement will be vigorously disputed. Coozmoo will provide all relevant evidence of service fulfillment, communication logs, time tracking, and client interaction to our payment processor and financial institution to counter such claims. You may be liable for any costs incurred by Coozmoo in disputing such unauthorized chargebacks.
Any attempt to initiate a chargeback for services that have been fulfilled, delivered, or commenced as per the terms of this policy or a Service Agreement will be vigorously disputed. Coozmoo will provide all relevant evidence of service fulfillment, communication logs, time tracking, and client interaction to our payment processor and financial institution to counter such claims. You may be liable for any costs incurred by Coozmoo in disputing such unauthorized chargebacks.
6. Active Projects and Service Agreements
6. Active Projects and Service Agreements
6. Active Projects and Service Agreements
For ongoing or complex projects, the specific terms and conditions outlined in a signed Service Agreement (including Statements of Work, Proposals, or Contracts) shall govern the relationship, project scope, timelines, deliverables, payment terms, and any specific refund or cancellation clauses. This Fulfillment Policy serves as a general framework and supplementary guidance. In case of any conflict between this Fulfillment Policy and a specific Service Agreement, the terms of the Service Agreement shall take precedence.
For ongoing or complex projects, the specific terms and conditions outlined in a signed Service Agreement (including Statements of Work, Proposals, or Contracts) shall govern the relationship, project scope, timelines, deliverables, payment terms, and any specific refund or cancellation clauses. This Fulfillment Policy serves as a general framework and supplementary guidance. In case of any conflict between this Fulfillment Policy and a specific Service Agreement, the terms of the Service Agreement shall take precedence.
For ongoing or complex projects, the specific terms and conditions outlined in a signed Service Agreement (including Statements of Work, Proposals, or Contracts) shall govern the relationship, project scope, timelines, deliverables, payment terms, and any specific refund or cancellation clauses. This Fulfillment Policy serves as a general framework and supplementary guidance. In case of any conflict between this Fulfillment Policy and a specific Service Agreement, the terms of the Service Agreement shall take precedence.
7. Changes to This Fulfillment Policy
7. Changes to This Fulfillment Policy
7. Changes to This Fulfillment Policy
We may update this Fulfillment Policy from time to time to reflect changes in our service delivery practices, business operations, or legal requirements. We will notify you of any material changes by posting the new Fulfillment Policy on this page and updating the "Effective Date" at the top. Your continued engagement with Coozmoo for services after the effective date of the revised policy constitutes your acceptance of the changes.
We may update this Fulfillment Policy from time to time to reflect changes in our service delivery practices, business operations, or legal requirements. We will notify you of any material changes by posting the new Fulfillment Policy on this page and updating the "Effective Date" at the top. Your continued engagement with Coozmoo for services after the effective date of the revised policy constitutes your acceptance of the changes.
We may update this Fulfillment Policy from time to time to reflect changes in our service delivery practices, business operations, or legal requirements. We will notify you of any material changes by posting the new Fulfillment Policy on this page and updating the "Effective Date" at the top. Your continued engagement with Coozmoo for services after the effective date of the revised policy constitutes your acceptance of the changes.
8. Contact Us
8. Contact Us
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:
Coozmoo Digital Solutions, Inc.
3129 Kingsley Dr Ste 850,
Pearland, Texas, 77584-8508, USA
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:
Coozmoo Digital Solutions, Inc.
3129 Kingsley Dr Ste 850,
Pearland, Texas, 77584-8508, USA
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:
Coozmoo Digital Solutions, Inc.
3129 Kingsley Dr Ste 850,
Pearland, Texas, 77584-8508, USA
Email: legal@coozmoo.com
Email: legal@coozmoo.com
Email: legal@coozmoo.com
Website: coozmoo.com
Website: coozmoo.com
Website: coozmoo.com
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Data-Driven Marketing Agency That Elevates ROI
1100+
Websites Designed & Optimized to Convert
$280M+
Client Revenue Driven & Growing Strong
Want to skyrocket
revenue?
Trusted by 1000+ Owners!
Ready to speak with an expert?
Data-Driven Marketing Agency That Elevates ROI
1100+
Websites Designed & Optimized to Convert
$280M+
Client Revenue Driven & Growing Strong
Want to skyrocket
revenue?
Trusted by 1000+ Owners!
Ready to speak with an expert?
Data-Driven Marketing Agency That Elevates ROI
1100+
Websites Designed & Optimized to Convert
$280M+
Client Revenue Driven & Growing Strong
Want to skyrocket
revenue?
Trusted by 1000+ Owners!